FAQs

How to access reports articles
You can access your report by going to the "My Report" tab on the upper left side of the tab bar. You can then choose between our three type...
Thu, 19 Nov, 2020 at 4:41 PM
How to submit data files
To submit data files, you can go to the "data submission" tab, as shown below. There, you can pick one of the data file categories by clicking &qu...
Wed, 7 Oct, 2020 at 10:18 AM
How to add new users to the EFI platform
If your user account has the administrator capability, you can add new users to the EFI platform by accessing the user management section on the "Setti...
Wed, 7 Oct, 2020 at 10:18 AM
How to delete users
If your user account has administrator capability, you can delete users by accessing the user management section on the "Settings" tab on the top ...
Wed, 7 Oct, 2020 at 10:19 AM
How to change user permissions
If your user account has administrator capability, you can change the user permissions by accessing the user management section in the "Settings" ...
Fri, 9 Apr, 2021 at 4:36 PM
How do we store data used in reports?
First and foremost, your privacy and the safety of your data and that of our customers and counterparties are highly important to us.  The data you uplo...
Wed, 28 Oct, 2020 at 12:33 PM
Who are our sub-processors?
You can find a detailed list of our sub-processors here.
Wed, 7 Oct, 2020 at 10:19 AM
What is a CBDDQ?
The Correspondent Banking Due Diligence Questionnaire (CBDDQ) is an enhanced and reasonably harmonised regulatory standard for cross-border and other higher...
Wed, 7 Oct, 2020 at 10:19 AM
How do I submit data?
There are two ways to deliver your data to us: 1. Manual – Through the efi.elucidate.co platform 2. API – Automated data delivery More information on w...
Wed, 7 Oct, 2020 at 10:20 AM
GDPR Handling and Complaints
Here at Elucidate, we are very serious about your data safety and GDPR compliance. All information regarding our Data Privacy Policy can be found here. ...
Fri, 9 Apr, 2021 at 4:36 PM